Shipping Policy for Shadoo.ae
Thank you for shopping at Shadoo.ae! We strive to ensure that your orders are processed and delivered in a timely and efficient manner. Please review our Shipping Policy below for details on how we handle shipping and delivery.
1. Shipping Areas
We currently offer shipping services within the United Arab Emirates (UAE). If you are located outside the UAE, please contact us at +971-6-5628102 to inquire about international shipping options.
2. Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
We partner with reliable courier services to ensure your orders are delivered safely and on time. Estimated delivery times are as follows:
- Express Shipping: 1-2 business days.
Please note that delivery times are estimates and may vary depending on your location, product availability, and unforeseen circumstances such as weather conditions or public holidays.
4. Shipping Costs
Shipping costs are calculated based on the following factors:
- Shipping Method: Express shipping have a flat fee of 20 AED.
- Delivery Location: Shipping costs may vary depending on your location within the UAE.
Shipping costs will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.
6. Delivery Issues
If you encounter any issues with your delivery, such as:
- Delayed delivery
- Damaged or missing items
- Incorrect items received
Please contact us immediately at info@shadoo.ae or +971-6-5628102. We will work with the courier service to resolve the issue as quickly as possible.
7. Undeliverable Orders
If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. We will contact you to arrange a reshipment, which may incur additional shipping fees.
8. Public Holidays and Weekends
Please note that deliveries may be delayed during public holidays and weekends. We appreciate your understanding and patience during these times.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to contact us:
- Email: info@shadoo.ae
- Phone: +971-6-5628102
- Address: Al Jurf 3 – Ajman – United Arab Emirates
Thank you for choosing Shadoo.ae! We appreciate your trust in us and look forward to serving you.