Return and Refund Policy for Shadoo Electronics
Effective Date: January 25, 2025
Shadoo Electronics is committed to ensuring your satisfaction with our products and services. This Return and Refund Policy explains the terms under which returns, refunds, and exchanges are handled.
1. Returns
1.1 Eligibility for Returns:
- Items must be returned within 14 days of purchase.
- Products must be in their original condition, unused, sealed box, and with all original packaging and accessories.
- Proof of purchase (e.g., receipt or order confirmation) is required.
1.2 Non-Returnable Items:
- Software, downloadable products, or digital goods.
- Items marked as final sale or clearance.
- Products with visible signs of damage caused by misuse or improper handling.
- Hygienic Products.
1.3 Return Process:
- Contact our customer service team at info@shadoo.ae or +971-6-5628102 to initiate a return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
- Ship the item back to the address provided, ensuring it is securely packaged to prevent damage during transit.
2. Refunds
2.1 Refund Eligibility:
- Refunds will only be issued for items that meet the return eligibility criteria.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
2.2 Refund Process:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
3. Exchanges
3.1 Exchange Eligibility:
- Exchanges are permitted for defective or damaged items.
- If you wish to exchange an item, contact our customer service team to arrange for a replacement.
3.2 Exchange Process:
- Follow the return process outlined in Section 1.3 to return the original item.
- Once we receive and inspect the item, we will ship the replacement to you at no additional cost.
4. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of receipt. Provide photos and a description of the issue to help us resolve the matter quickly.
5. Contact Us
For questions or assistance with returns and refunds, please contact us:
Email: info@shadoo.ae
Phone: +971-6-5628102
Address: Sheikh Mohammed Bin Rashid Al Maktoum Street – Al Jurf 3 – Ajman
Thank you for shopping with Shadoo Electronics. Your satisfaction is our priority.